Our Commitment
At REDSYMBOL, we are committed to providing you with the best shopping experience and high-quality apparel. If for any reason you are not completely satisfied with your purchase, we are here to help. Please read our return policy below to understand how you can return or exchange items. * Return Policy
Return Eligibility
- Time Frame: Items must be returned within 10 days of the original purchase date.
- Condition: Items must be unworn, unwashed, and in their original condition with all tags attached.
- Packaging: Items should be returned in the original packaging, or if unavailable, in packaging that will ensure the items are not damaged during transit.
How to Return
Initiate Return:
- Visit our website and navigate to the “Returns” section.
- Fill out the return request form with your order number and reason for return.
Prepare Your Package:
- Include the items you wish to return along with a copy of the receipt or proof of purchase.
- Ensure that the items are securely packed.
Shipping:
- Affix the provided return label to your package.
- Drop off your package at the nearest shipping carrier location.
Refunds
Processing Time: Once we receive your returned item, we will inspect it and notify you of the status of your refund. This process typically takes 5-7 business days.
Method: Approved refunds will be processed back to the original method of payment.
Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a defect or error on our part.
Exchanges
Direct Exchanges: To exchange an item for a different size or color, please return the original item following the return process and place a new order for the desired item.
Defective Items: If you received a defective or incorrect item, please contact our customer service immediately at support@redsymbol.in, and we will arrange for a replacement at no additional cost.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact our customer service within 7 days of receiving your order. Provide us with your order number, details of the issue, and photos if applicable. We will work quickly to resolve the issue. * Return Policy
Contact Us
If you have any questions about our return policy or need assistance, please contact us:
Email: return@redsymbol.in
- Hours: Monday to Friday, 9 AM – 6 PM EST